ALL ABOUT SHOES OUTLET

Products Returns

Products Returns on charge of F. & K. Lemonis Industrial and Commercial S.A.
The customer owns the right to return the products he / she purchased from the present e-shop and charge the F. & K. Lemonis Industrial and Commercial S.A. under the following occasions:

1. If by fault of AllAboutShoes.gr wrong products were sold (by mistake upon the order, invoice or delivery etc.). In this case, the customer can either decline to receive the product, or accept it and then ask for a return. For returns of products you have to complete the online return form that you can find here. The products must be in excellent condition, sealed in their packaging, complete and without any damage. The packaging of returned product has to be the one that initially came with the product and it should be in excellent condition.

2. If by fault of AllAboutShoes.gr bad quality products were sold (damaged during the delivery or were initially defective etc.). In this case, the customer can either decline to receive the product or accept it and then ask for a return. For returns of products you have to complete the online return form that you can find here. The returned products must be in excellent condition, sealed, complete and without any damage. The packaging of returned product should be the one that initially came with the product and it should be in excellent condition. Moreover, in case that the customer does not return the product, then the new product won't be sent to him / her and the customer will have to make a new order / purchase. The product must be returned in the condition that it was delivered.

In both of the above cases, the maximum time frame for returns must not exceed fourteen (45) calendar days since the receipt date.

Returns on customer charge
The customer owns the right to return the products he / she bought without any cost and without needing to explain the cause of his / her decision for the return of the products, within fourteen (14) calendar days since the receipt date. In that case, the customer is charged with the indicated return cost. Returns will be valid only if:
  • the online return form, which you can find here is completed,
  • an email is sent to support@allaboutshoes.gr
  • you communicate through telephone with the e-shop by calling 800 5000 800 within the above mentioned deadline.
The products that the customer wishes to return must be in the exact same condition in which they were delivered without their initial packaging being unsealed or violated. In case of returns, the refund for the products that the customer order, will be completed within 30 days since the date that AllAboutShoes.gr receives the returned products. The return can be made through credit of the customer's bank account, which he / she will promptly and in writing acquaint to AllAboutShoes.gr.

Overview:
In any cases of return, the customer owns to return all the documents that accompanied the product intact and in excellent condition (e.g. Invoice Receipt, Retail Receipt, marketing material or any other promotional material, etc.).