ALL ABOUT SHOES OUTLET

FAQ's

WHAT IS ALLABOUTSHOES.GR?

  • Are products on AllAboutShoes.gr authentic?

    AllAboutShoes.gr is the e-shop of the well-known store-chain "All About Shoes Outlet", which was established by Lemonis Group of Companies in 1999. Here you can find collections from past seasons from Kalogirou, Haralas, Nine West, Dolce & Gabanna, Geox, Hogan, Salvatore Ferragamo, Stuart Weitzman and Tod’s Boutiques, as well as past seasons' accessories from Camper, DKNY and Michael Kors accessories department.

    Therefore, it is guaranteed that in AllAboutShoes.gr you will find authentic shoes for women, men & kids, bags and accessories of your favourite designers at outlet prices! Besides, Lemonis Group of Companies, as a leader in the field of import and distribution of luxurious footwear, clothes and accessories since 1890, guarantees the authenticity of all products of this specific shop.

  • Why does Allaboutshoes.gr offer so low prices?

    In AllAboutShoes.gr you will find authentic shoes for women, men & kids, bags and accessories of the most famous brands and designers on up to 70% discount because they are collections of past seasons from the most famous Boutiques in Greece.

    Of course, in AllAboutShoes.gr you will discover many discounts in timeless products, i.e. designs that fashion houses repeat each season in their collections in different colours and materials.

    Low prices are in no case due to defective products and in order to be sure that you will be completely satisfied, all of our products go through quality control process before you receive them.

  • How often does AllAboutShoes.gr renew its collections?

    Constantly! The products in AllAboutShoes.gr are renewed almost in daily basis during the season. In fact, you can stay informed about the new arrivals by clicking here. Furthermore, the new products have the indication “NEW” in their photo, so that you can locate them quickly and easily.

AM I SAFE IN ALLABOUTSHOES.GR?

  • Are my transactions safe in AllAboutShoes.gr?

    Ensuring that your transactions are safe is the main concern of the team of AllAboutShoes.gr. All data of your transaction are codified and checked for their authenticity, in order to eliminate any fear of purchase or identity data interception. This arises from the use of SSL protocols that come in 40-bit and 128-bit scales. The higher the scale, the harder it is to crack the codified message. AllAboutShoes.gr uses SSL protocol of 128-bit, which is a trillion times more effective than the protocols of 40-bit.

    Moreover, AllAboutShoes.gr uses the following security protocols:

    Rapid SSL:
    The authenticity of the recipients of various messages is recognized through SSL certificates (Secure Sockets Layer). Basically, with Rapid SSL your transactions in AllAboutShoes.gr are controlled for their safety through strong data encryption, so that you can make your purchases carefree.

    PCI/DSS:
    AllAboutShoes.gr is one of the first companies that owns PCI / DSS certificates. PCI Security Standard is a total of technical and operational requirements set by the PCI Security Standards Council (PCI SSC) in order to protect the data of the cards. The organization was founded by American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc. Therefore you can feel completely safe to use your cards for purchases in AllAboutShoes.gr.

    Mastercard SecureCode:
    Through this specific service it is basically confirmed that you are the authorized holder of the specific card. Even if someone knows the number and other data of your credit or debit card, it is ensured that no sort of trade can be made. By this way you can feel carefree when you purchase a product from AllAboutShoes.gr.

    Verified by Visa:
    This is a high level security procedure provided by Visa to the holders of Visa cards. Through a private message and a secret code, the holders of the specific card can be double checked and every case of fraud can be excluded.llAboutShoes.gr provides you with this certification having always as its first priority the security of the information of its customers.

  • Is my personal information safe?

    In order to ensure your personal information, AllAboutShoes.gr uses Thawte SSL technology, one of the biggest online certificate issuing authorities in the whole world. This way, you can feel completely safe for the privacy of your information.

HOW CAN I PURCHASE?

  • How do I find a product? How can I make a purchase?

    The purchase procedure in AllAboutShoes.gr is very simple:

    a) In order to find a product, you can:

    I.Use the categories in the main menu - "Woman", "Man", "Kid" depending on the category that you are interested in - or "Brands" if you are looking for a particular brand.

    II.Click on the button "Search" (top right in the menu), writing the keyword for the product you are interested in

    III.Scroll down the page where you will find indicative proposals (but not the complete collection) of the new arrivals from the "Woman", "Man", "Kid" categories of AllaboutShoes.gr products,

    b) After you do find the product, you can choose your size (you can also consult the size guide on the right part) and click "Add to Basket".

    c) When you finish with the selection of the products that you want to buy, go to your “Basket” (it is the icon of the bag on top right of the website) and you will see all the products that you want to order.

    I.If you press the “Basket” button you will see in details the amount of the products and the possible additional offers (coupons etc.). Then press the "Checkout" button and fill in the information of your order and the payment method in order to complete your purchase.

    II.If you press the "Buy" button, you are driven directly to the form where you have to fill in your personal information in order to complete the purchase of all of the items that you placed in your cart.
    That's it! Within few days your favourite products will be at your place!

  • How can I be sure that the size of the shoes is right for me? Can I come to the company's headquarters and try the shoes I want?

    At first you can consult the "Size Guide" on the product page. There you will find the recommended size matches depending on the origin of the brand you are interested in and the size you usually wear (IT for Italian sizes, UK for English, US for American, FR / EU for French / European). Of course, the tables are indicative and there might be differences in sizes among companies, even if they are from the same country.

    If you have never tried Kalogirou Private Label shoes before, it is advised that you select one size smaller than the one you usually wear in European sizes. To be more specific, all Kalogirou Private Label shoes have a size equivalent to the U.S. size (US), apart from platforms that have a size equivalent to the French (France / Europe).
    Alternatively, if that suits you, you can visit your closest All About Shoes Outlet store and try the brand you are interested in, in order to be sure about your size for the future.

    In any case, if you have purchased a product that is not the right size, you can return it within 14 calendar days with a charge of €3.00 and replace it, proceeding to new order, with another size, design or product. The product that you return must be unused, inside its original package and with all accompanying documents (read more information in the category Returns).

    Because the products have gone through a quality control procedure before they are delivered to you, we hope you understand that, if the returned products are defective (e.g. have scratches, marks, stains), they will not be accepted for return or exchange and they will be sent back to the customer at his own expense. Therefore, it is recommended that you try the shoes on a surface covered with a carpet and avoid trying them or walking on uncovered surfaces, until you are sure that you are going to keep them.

  • Which are the payment methods? Is there an instalment policy?

    In AllAboutShoes.gr e-shop you can pay in 3 different ways:

    a. Cash on delivery
    You can pay for the products you have ordered upon delivery to the employee of the courier company in the location you have indicated.
    This service has an additional charge of €2.00 and it is available only for shipments made within Greece.

    b. Credit card
    In AllAboutShoes.gr you can use all Visa, Mastercard and American Express credit cards. For deliveries within Greece, you can choose up to 12 interest-free instalments.

    c. PayPal
    Payment via Paypal is valid for users who own a Paypal account. Based on this requirement, you can choose payment via Paypal and you are directly transferred to PayPal website, where you can complete your transaction. In this case, concerning your charging, you are dealing only with Paypal and not with AllAboutShoes.gr. If you wish to create a PayPal account, you can click here.

ORDERS

  • In how many days will I receive my order and how much will I be charged?

    For the delivery time of your products, you will be informed by a separate e-mail. Please remember that AllAboutShoes.gr stores operate according to shops' opening days and hours and that each product goes through quality control process before it is delivered to you.

    AllAboutShoes.gr delivers its products throughout Greece within 5-7 working days. The delivery is carried out within 30 days from the day of the order and it depends on the availability of the products.

  • Can I change / cancel my order?

    After you have completed your order, changes cannot be made. You can change or cancel an order only before you press the "Continue to my Order"  button.

    In case you want to cancel your order, you will have to contact the e-store either via email at support@AllAboutShoes.gr or by calling from a land line at 800 5000 800 (toll free) or from a mobile phone at +30 210 3356527.

  • My order has been delayed, why is that?

    Your order may be delayed because:

    A) the product is not available. In this case, the team of AllAboutShoes.gr will contact you in order to provide you with an alternative solution.

    B) a problem has occurred with your order (e.g. concerning the product, the payment, etc.), but it is impossible to contact you via telephone or email, because your personal information is incorrect or incomplete. In such a case, it would be wise to contact the e-store either via email at support@AllAboutShoes.gr or by telephone, calling at 800 5000 800 from a land line (toll free) or +30 210 3356527 from a mobile phone.

  • Can I keep track of the status of my order?

    AllAboutShoes.gr enables you to keep track of the course of your order via an information e-mail each time your order changes status. Moreover, if you are a member, you can keep track of your order by clicking on "My Account’’ button. Finally, when you receive the tracking number of your order by your courier company, you can keep track of the shipment of your package through relative links that are displayed in the e-store website (ACS for Greece, UPS for overseas).

RETURNS

  • Can I return a product I purchased? If so, will I be charged extra?

    You can certainly return the products you purchased within fourteen (14) calendar days since the receipt date. In this case - and since you have chosen the courier company that we will indicate you –there is a € 3.00 charge for returns within Greece.

    The returns are accepted only if you have completed the on-line return form which you can find here. In all cases, the returns of products must be approved by the team of AllAboutShoes.gr within the above deadline. You can contact us either via email at support@allaboutshoes.gr or by telephone, calling at 800 5000 800 from a land line (toll free) or +30 210 3356527 from a mobile phone.

    The products that you want to return must be in excellent condition, sealed, complete and without any damage. Because the products have gone through a quality control procedure before they are delivered to you, we hope you understand that if the returned products are defective (e.g. have scratches, marks, stains), they will not be accepted for return or exchange and they will be sent back to the customer at his own expense. Therefore, we recommended that you try the shoes on a surface covered with a carpet and avoid trying them or walking on uncovered surfaces, until you are sure that you are going to keep them.

    The packaging of returned products should be the ones that normally came with them and they should be in excellent condition. Moreover, the products should be accompanied by all of their documents (e.g. Invoice Receipt, Retail Receipt, marketing material or any other promotional material such as coupons, etc.).

  • In case of return, when will I get a refund?

    In case of return, we will refund your money within 30 days after the date that AllAboutShoes.gr will receive the returned products and under the condition that they will be in excellent condition and accompanied by the original packaging and all documents that came with the product (e.g. Invoice Receipt, Retail Receipt, marketing material or any other promotional material etc.). 
    The return can be made by credit on your bank account.

MEMBERS

  • Should I have an account in order to be able to purchase from AllAboutShoes.gr? Why should I become a member?

    It is not mandatory to have an account in order to purchase from our e-shop. However, it is useful to know that AllAboutShoes.gr members can:

    - maintain their order history, and consult it when they are unsure about something 

    - use the Wish List

    - get firstly informed and enjoy extra special offers and exclusive promotional activities, that are not visible to the rest of the users

    - save time, since they do not need to fill in their personal information every time they make a new purchase.

    If you want to enjoy these privileges, you can become a member of AllAboutShoes.gr just by clicking here!

  • How can I create an account?

    It is very easy and quick and you only have to fill in your personal information that is requested here.

  • I forgot my password, what should I do?

    If you already are a member on AllAboutShoes.gr and you have just forgotten your password, you can click here and your new password will be sent directly to your e-mail address.

  • What is the Wish List?

    The Wish List is automatically activated when a membership account is created on AllAboutShoes.gr. The "Wish List" contains products that you wish and you want to buy directly or in the future (within 30 days). By adding products to your Wish List, you are actually sorting all of your wishes among the thousands of our products, regardless when you want to complete the future purchase, and by that, you won’t need to search for them again.

    You can easily transfer the products you want to purchase from the Wish List to your basket by simply clicking on the relevant button. You can delete a product from the Wish List (by pressing "Delete") or transfer a product to your basket by clicking the "Add To Basket" button. The products remain in the Wish List for a time period of 30 days, but that does not mean that they are bound. When you decide to proceed with the purchase of these products, their delivery will depend on their availability at that specific time.